The AI chatbot thatknows your business.
Relay learns your website, PDFs, and FAQs, then answers customers instantly, on your site, WhatsApp, and Slack. Every reply is grounded in your own content, with the source attached, and it hands off to a human the moment it isn't sure.
Your AI and your team,one seamless system.
Relay resolves what it can and hands the rest to your team, with the full conversation in one shared inbox, grounded answers your customers can trust, and the analytics to see how every chat is going.
My order arrived damaged and I'd like a refund, but I think I'm past the return window?
You're just past the window, but since it arrived damaged I'm bringing in a teammate: I'll pass along a summary so you won't have to repeat anything.
- Refund on order #10432, item arrived damaged.
- Order fulfilled; needs manager approval for the exception.
Thanks for your patience! I've reviewed what Relay shared. Send the item back and we'll refund you in full within 5 business days.
Seamless handoffs, with full context
When Relay isn't sure, it hands the conversation to your team in one shared inbox (with the full history attached), so an agent picks up right where it left off and the customer never repeats themselves.
Insights on every conversation
Relay scores and organizes every conversation (resolution rate, escalations, and response times, per bot), so you can see what's working, spot trends, and fix what isn't.
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Grounded in your content, always up to date
Every answer is drawn only from your own pages and documents, with the source attached, and Relay re-crawls your site every week, so it never replies from stale content.
Live on your site in four steps
Point Relay at your site, paste one script tag, and it answers with the source attached, handing the conversation to your team the moment its confidence drops. The tabs below carry the detail.
Simplifying AI Assistant
https://yoursite.com
Website crawl
Point it at a site and it indexes the pages
Training sources
63 indexed · re-crawls weekly
Homepage
24 chunks · yoursite.com
Services
18 chunks · /services
Pricing
11 chunks · /pricing
Product Catalog.pdf
45 chunks · 2.4 MB
FAQ Entries
12 chunks · manual
Security.pdf
reading page 6 of 14
Changelog
9 chunks · /changelog
Plugs into the stack you already run
Relay answers on the channels your customers already use, learns from the tools your team already writes in, and escalates into the helpdesk you already staff. WhatsApp, Slack, and Telegram are live today; the rest are in build.
Answers on the WhatsApp Business number your customers already message, right in the thread.
Slack
Answers inside your workspace, so questions get resolved without anyone leaving the channel.
Telegram
Runs on a bot token with no review and no approval queue, live the same afternoon.
Messenger & Instagram
Picks up Facebook Messenger and Instagram DMs alongside every other channel.
Turns inbound support email into conversations Relay can answer or escalate.
WordPress
Drops the widget onto a WordPress site with a plugin instead of a code change.
Shopify
Reads your store's catalogue so Relay answers product questions from live data.
Zendesk
Escalates into Zendesk as a ticket, with the whole conversation attached.
Everything a support hire does. In seconds.
Trained on your content
Crawl your website, upload PDFs and docs, or paste FAQs: Relay builds and refreshes its own knowledge base, no engineering required.
Grounded, with sources
Every reply is drawn only from your pages and documents, with the source attached. Off-topic questions get a polite decline instead of a made-up answer.
Streams replies instantly
Answers appear token by token, the moment they're generated: no spinners, no waiting for a wall of text.
Auto-escalation & handoff
Relay scores its confidence on every turn. Below your threshold it escalates to a human and drops the conversation into your inbox automatically.
Real-time agent inbox
Watch conversations live, jump in, assign, label, and fire off canned replies. Your reply reaches the customer instantly, no refreshing.
Analytics that matter
Resolution rate, escalation rate, and response times (overall, by channel, and per bot) with CSV or JSON export when you need the raw numbers.
Relay FAQs
You point Relay at your website and it crawls your pages (following internal links, stripping out navigation and boilerplate), and re-crawls weekly so its knowledge stays current as your content changes.
You can also upload PDFs, Word documents, and text files, or paste in a set of FAQ question-and-answer pairs. Everything you add becomes part of the bot's knowledge base, with no technical setup on your end.
No. Relay answers only from the content you've trained it on. Each reply is grounded in your own pages and documents, and it attaches the source so customers (and you) can verify it.
When a question falls outside what it knows, Relay politely declines rather than guessing. It's built to say "I don't have that" instead of inventing an answer.
Relay scores its confidence on every response. When that score falls below the threshold you set, it automatically escalates: the conversation flips to your team's inbox and the customer is told a human will follow up.
Your agent picks up right where the bot left off (with the full conversation history in front of them), and their reply is pushed back to the customer's widget in real time.
One Relay bot answers on your website widget, WhatsApp, and Slack: the same knowledge base across all three, so customers get consistent answers wherever they reach you.
Add a single script tag to your site. The widget loads asynchronously and mounts into its own Shadow DOM, completely isolated from your page's CSS, so it can't inherit your styles or break your layout.
It reads its configuration (your API origin and bot ID) straight from the script tag's data attributes, so there's nothing else to wire up.
Yes. Every conversation lands in a real-time inbox where you can filter and search by channel, status, bot, or assignee, read the full thread, and jump in. You can assign conversations, label them, and reuse canned responses for common questions.
Because the inbox is live, you see new messages and escalations the moment they happen, and your replies reach the customer without a refresh.
