The AI chatbot thatknows your business.
Relay learns your website, then answers visitors on it. Every reply is grounded in your own pages, with the sources attached, and when the site doesn't cover a question it says so, takes the visitor's email, and tells you.
Your AI and your team,one seamless system.
Relay answers what your site covers and tells you about the rest, with every conversation in one dashboard, grounded answers your visitors can trust, and the numbers to see how every chat is going.
My order arrived damaged and I'd like a refund, but I think I'm past the return window?
You're just past the window, but since it arrived damaged I'm bringing in a teammate: I'll pass along a summary so you won't have to repeat anything.
- Refund on order #10432, item arrived damaged.
- Order fulfilled; needs manager approval for the exception.
Thanks for your patience! I've reviewed what Relay shared. Send the item back and we'll refund you in full within 5 business days.
Escalations that reach you
When your site doesn't cover a question, Relay says so, offers the visitor to leave an email, and notifies you (a Slack DM once you've linked Slack), with the full transcript waiting in the Conversations dashboard.
Insights on every conversation
Relay tracks the answered rate, the questions it couldn't answer (grouped, so you know what to write next), thumbs up and down on every reply, and model cost, so you can see what's working and fix what isn't.
Grounded in your content, always up to date
Every answer is drawn only from your own pages and files, with the sources attached, and Relay re-crawls your site every week, so it never replies from stale content.
Live on your site in four steps
Point Relay at your site, paste one script tag, and it answers with the sources attached, telling you about every question your site could not answer. The tabs below carry the detail.
Simplifying AI Assistant
https://yoursite.com
Website crawl
Point it at a site and it indexes the pages
Training sources
63 indexed · re-crawls weekly
Homepage
24 chunks · yoursite.com
Services
18 chunks · /services
Pricing
11 chunks · /pricing
Product Catalog.xlsx
45 chunks · 2.4 MB
FAQ Entries
12 chunks · manual
Security
reading page 6 of 14
Changelog
9 chunks · /changelog
Plugs into the stack you already run
Relay runs on your website today. The channels, knowledge sources, and helpdesk hand-offs below are in build; none of them is available yet.
Answers on the WhatsApp Business number your customers already message, right in the thread.
Slack
Answers inside your workspace, so questions get resolved without anyone leaving the channel.
Telegram
Runs on a bot token with no review and no approval queue, live the same afternoon.
Messenger & Instagram
Picks up Facebook Messenger and Instagram DMs alongside every other channel.
Turns inbound support email into conversations Relay can answer or escalate.
WordPress
Drops the widget onto a WordPress site with a plugin instead of a code change.
Shopify
Reads your store's catalogue so Relay answers product questions from live data.
Zendesk
Escalates into Zendesk as a ticket, with the whole conversation attached.
Everything a support hire does. In seconds.
Trained on your website
Enter your URL and Relay crawls the site, honouring robots.txt and your sitemap, and re-crawls on a schedule: weekly on Starter, daily on Premium and Enterprise. Add a page, paste text, or upload a file for anything the site doesn't say.
Grounded, with sources
Every reply is drawn only from your pages and files, with the source links attached. Off-topic questions get a polite decline instead of a made-up answer.
Tables and charts from your site
When the answer is a table on your site (pricing tiers, a comparison, a spreadsheet you uploaded), the widget shows it as a table. Ask for a chart and it draws one.
Escalation with email capture
When your site doesn't cover a question, Relay says so, offers the visitor to leave an email, records the gap, and notifies you, so the lead isn't lost.
Conversations and gaps
Read every transcript with its cards and ratings, and see the unanswered questions grouped, so you know which page to write next.
One tag, your domains only
One script tag installs it on any site: plain HTML, Next.js, WordPress, Webflow, Shopify, or Tag Manager. It loads only on the domains you allow.
Relay FAQs
A Relay admin of your organization opens Relay in the ChatPlotDB app and enters your website's URL. Relay crawls the site (honouring robots.txt, using your sitemap and llms.txt when they exist) and re-crawls on a schedule so its knowledge stays current: weekly on Starter, daily on Premium and Enterprise. One website per organization for now.
Anything the site doesn't say can be added by hand: a single page by URL, pasted text such as an FAQ or a policy, or an uploaded file, PDFs and images included. The largest file is 10 MB on Starter, 25 MB on Premium and 50 MB on Enterprise.
No. Relay answers only from the pages and files you've given it, and attaches the sources it used so visitors (and you) can check. It does not invent URLs, prices or policies.
An off-topic question gets a polite decline. A question your site should answer but doesn't gets an honest "the site doesn't cover that", not a guess.
It says so, offers the visitor a way to leave an email so someone can follow up, and records the question. Unanswered questions are grouped under Gaps in the dashboard, so you can see what to write next.
You're notified at the destinations you choose in Settings: a teammate by Slack direct message or by email, a Slack channel, or any email address once it has been confirmed. With human handoff switched on, Relay can also offer to bring someone from your team into the chat.
Yes. When the answer is a table on your site (pricing tiers, a comparison, data from a spreadsheet you uploaded), the widget renders it as a table card. A follow-up like "show that as a chart" renders a chart card from the same data.
Your website, through the widget, and WhatsApp: connect your own WhatsApp Business number and customers who message it get the same answers, with a WhatsApp button on your website if you want one. Slack as a channel for visitors is planned but not available yet. Your team can answer visitors who ask for a person from the Conversations screen or from a Slack thread.
Add one script tag to your site: copy it from the Install screen, which has paste instructions for plain HTML, React and Next.js, WordPress, Webflow, Shopify and Google Tag Manager. The widget renders in its own iframe, so it can't inherit your styles or break your layout.
It loads only on the domains you allow. Verify your site with a meta tag to lift the crawl cap from 100 pages to your plan's limit: 500 pages on Starter, 2,000 on Premium, 5,000 on Enterprise.
Yes. The Conversations screen shows every transcript with its cards, sources and thumbs up or down, and an admin can delete any conversation. How long conversations are kept depends on the plan: 90 days on Starter, a year on Premium, and with no time limit on Enterprise.
Your team can also step in. Switch on human handoff in Settings and, when a visitor asks for a person or accepts the offer of one, any Relay member can join the chat from the Conversations screen (or reply in a Slack thread) and talk to the visitor directly, then hand the chat back to Relay. A visitor who left an email can be answered later by email, attachments included.
Relay has three monthly plans: Starter at $25 with 250 Relay credits, Premium at $50 with 500, and Enterprise at $100 with 1,000. Each plan includes your organization's owner; every extra Relay member is $5 a month.
Creating your organization gives it 200 Relay credits to try Relay before you pick a plan. A visitor's answer costs 0.1 credit plus the model's usage at cost; syncing your site costs only the model's usage. Credits expire 12 months after they are granted. The full comparison, with each plan's limits, is on the pricing page.
