The inbox
Where every conversation lands, across every channel, and where your team takes over.
Conversations from the widget, WhatsApp, and Slack all arrive in one inbox. The channel is a property of the conversation, not a separate place to check.
Live updates
The list updates in real time over a server-sent event stream: new conversations and new messages appear without a refresh.
Replying as a human
Opening a conversation shows the full history, including what the bot already answered and which sources it used. Replying takes over: your message routes back out over whatever channel the customer is on.
The customer does not see a handover; they see the conversation continue.
Organising
| Action | Use |
|---|---|
| Assign | Give a conversation an owner |
| Status | Open or closed |
| Labels | Categorise for later analysis |
| Bulk actions | Apply status or labels across a selection |
Canned responses
Reusable replies your agents can insert. Distinct from FAQs: an FAQ teaches the bot, a canned response is a shortcut for a human.