Overview
Relay is an AI chatbot trained on your own content, embedded on your site or reached over WhatsApp and Slack, with handoff to a human.
Relay answers your customers from your own material. You point it at your website and documents, it builds a knowledge base, and it replies with the source attached, declining politely rather than inventing an answer when it does not know.
When it is not confident, or the customer asks for a person, the conversation moves to a shared inbox with the full history attached.
What makes up a bot
| Object | What it is |
|---|---|
| Bot | One assistant, with its own knowledge, appearance, and channels |
| Knowledge source | A crawled site, an uploaded document, or an FAQ pair |
| Conversation | One thread with one visitor, on one channel |
| Channel | Where the conversation happens: widget, WhatsApp, Slack |
| Inbox | Where your team reads and takes over conversations |
How answers stay grounded
Content is chunked and embedded into a vector index. On each question, Relay retrieves the most similar chunks and answers from those, which is why replies carry a source, and why an off-topic question gets a decline instead of a plausible guess.
Crawls re-run on a schedule, so the index tracks your site rather than freezing at install time.